Payment Physio Led Pilates classes are sold as a block booking. That means 8 hours of Pilates tuition from an experienced Physiotherapist. Regrettably, refunds cannot be made for missed individual classes. Payment must be made prior to attending classes.
Cancellation Policy If a block booking is cancelled by a class participant with 5 days notice or less to the block starting, refunds cannot be given. If more than 5 days notice is given then payment will be refunded. Please note that all cancellations are subject to a 30% admin fee. If a class has to be cancelled by the instructor, an extra class may be offered or refunds for that session will be given.
What if I can’t make a class? After the block of classes has commenced, no refunds will be given for cancelled or missed classes. An online swap system is now in place to enable alternative arrangements for any classes that you know you will not be able to make in advance. These can be arranged where possible but are not guaranteed. The guidelines on how to use the system will be emailed to you and the swap system will be available to use from week 2 of every block onwards. Regrettably, swaps can not be arranged for the first week of a block.
Physiotherapy Advice Although we cannot give you specific physiotherapy advice on your individual condition during classes, we can give you more comprehensive Pilates advice as professional Physiotherapists.
Alternative payment Although the online booking system is the preferred method of making a booking and payment, please contact us if you are unable to use the system but would still like to attend.