Terms and Conditions
Group Class Payment [for venue based classes]
After you have reserved your place online using the booking system, please ensure that you make prompt payment to your instructor. This can be made directly through a bank transfer to your instructor’s account. If this is your first time attending then your instructor will contact you with the relevant payment information as soon as possible. If you are unable to make payment promptly or using this method, please contact your instructor to make alternative arrangements. We value your custom.
If you do not see your preferred class on the booking system during COVID-19 please contact us for more information on all venue class options available.Our online booking system is the preferred method of reserving a booking, please contact us if you are unable to use the booking system but would still like to attend.
Please note that venue classes and block durations may be shorter during COVID-19. These are likely to be 45 – 50 minute sessions over a 6 week block. Please liaise with your individual instructor for more information.
Group Class Cancellation Policy
If a block booking is cancelled by a class participant within 48 hours notice or less to the block starting, refunds cannot be given. Please note that all cancellations are subject to a 10% administration fee. If a class has to be cancelled by the instructor, an extra class may be offered or refunds for that session will be given.
What if I can’t make a class?
After the block of group classes has commenced, no refunds will be given for cancelled or missed classes. No class swaps will be allowed at this time. Class credits can be offered if classes are missed due to exceptional circumstances or covid related self-isolation/illness.
Online Class Payment
Your space in our online classes is only secured once payment has been received. Your instructor will send you their payment details as soon as possible after you have reserved your place online or via email. If an online block has already started when you join us, then we will happily charge pro-rata for what is left or can send the additional links for the full price.
No class credits or refunds can be given for online sessions once the course has started, unless the circumstances are exceptional.
Where a live streamed class has failed or had to be cancelled, a recorded session will be provided or an alternative live class (where possible) instead.
Physiotherapy Advice Although we cannot give you specific physiotherapy advice on your individual condition during classes, we can give you more comprehensive Pilates advice as professional Physiotherapists. If you are looking for a fuller assessment of a condition or regarding Pilates, a one-to-one session can be arranged, please contact us.
Please note that 1-2-1 sessions can be arranged online via Zoom during COVID-19. We can also offer an online video or telephone consultation for a specific physiotherapy problem. Home visits can be arranged where a remote connection is unsuitable or unavailable. All home 1-2-1 sessions are compliant with full PPE and hygiene measures during COVID-19.